Terms and Conditions
1.Information about us
www.1clickblinds.co.uk is a site owned and operated by 1 Click Blinds Limited, Trading as 1clickblinds.co.uk (we, us and our). We are registered in England and Wales under company number 13189415 with our registered office and main trading address at Unit C41 A Carlinghow Mills, Bradford Road, Batley, West Yorkshire, United Kingdom, WF17 8LL
2.Order Process and Contract Formation
2.1 Orders for any of the Goods listed on our website may be placed by you by telephone or via our website. After placing an order, you will normally receive an e-mail from us confirming acceptance of your order, although for orders placed by telephone, your order may be verbally accepted by us at the time that it is placed. Acceptance either verbally or in writing pursuant to this clause 2.1 will constitute confirmation of our acceptance of your order (Confirmation of Acceptance). The contract between us (Contract) will only be formed when you receive our Confirmation of Acceptance.
2.2 You are responsible for providing us with accurate measurements for the Goods which you wish to purchase. If you need guidance on how to take the required measurements accurately, please contact our customer services team by telephone on 07882016635 or by email at firstname.lastname@example.org and we will be happy to help you. Alternatively, Please refer to our measuring and fitting guides located on our homepage. Supplied finished blind sizes will be within the tolerances advised within our Help & Advice section of the website and the British Standard EN13120 for manufacturing tolerances and within 3mm margin of error.
2.3 We cannot accept the return of the Goods if the measurements you have provided to us are incorrect as we are unable to resell them.
2.4 Material finishes and product colours shown on our site are for illustrative purposes only and can vary when viewed on differing computer equipment. For this reason, we cannot guarantee that your computer monitor will accurately reflect the true colour and finish of the Goods. We recommend taking advantage of our free sample service.
2.5 Whilst every effort is made by us to ensure that Goods sold and delivered to you match in every respect any sample or description we may have shown or given or sent to you, a minor or immaterial variation or change in colour or pattern between the sample or description and the Goods delivered shall not entitle you to reject the Goods nor to claim any compensation for such variation or change.
3.1 Due to the bespoke nature of our products and the way in which suppliers process orders and order materials, once placed you shall have 24 hours from the time of order to amend or cancel your order after which you will have no right to cancel, amend or return the goods or seek any refund of the price paid by you from us. This is because when we receive your order, the manufacturing process begins 24 hours after purchase and the goods are manufactured to your exact specification, pursuant to The Consumer Contracts (information, cancellation and additional charges) Regulations 2013. This does not affect your statutory rights.
3.2 In regards to returning non-made to measure products, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICAC Regs) apply and state that for a sales contract (goods or goods & services), the cancellation period ends 14 days after the day on which the goods come into the possession of the consumer or their identified recipient. You can cancel by delivering a cancellation notice to our returns address at: Unit C41 A Carlinghow Mills, Bradford Road, Batley, West Yorkshire, United Kingdom, WF17 8LL
3.3 All of the blinds listed on our site are Bespoke Goods, unless otherwise advertised.
3.4 If you require clarification regarding the nature of the Goods which you wish to purchase, you should contact our customer services team by telephone on 07882016635 or by email at email@example.com for details before placing your order.
3.5 You will not have the right to cancel a Contract in accordance with clause 3.1 in respect of any Bespoke Goods, or any Goods which have been installed prior to cancellation.
4.Availability and delivery
4.1 All Goods are offered by us subject to availability and we reserve the right to cancel any order placed by you if we have insufficient stock to deliver the Goods you have ordered.
4.2 All orders are sent with a standard delivery service to all mainland UK addresses. Charges do apply and can be viewed at the checkout stage.
4.3 Our delivery time for our standard delivery service to mainland UK addresses is 5-7 days once dispatched. Lead turnaround times can be viewed on each product on the website. All deliveries are made by a third party courier.
4.4 The delivery times referred to in clause 4.3 are only quoted as a guide and we will not be liable for any delay in delivering the Goods to you, however caused.
4.5 We will deliver the Goods ordered by you to the address you give us for delivery when you place your order. It is your responsibility to ensure that the delivery address is accurate and complete; you must also ensure that there will be somebody to take delivery of the Goods upon delivery. Couriers are operating on a contactless delivery method. This means that drivers will not hand you anything to sign and will sign on your behalf if delivered to your house and accepted by someone. With deliveries, we receive proof of delivery from the courier (POD). In the unlikely event that we have a POD for your order, but you have not received it, we will be able to remake the blind for you, but we will not be able to issue a refund.
4.6 Any attempted delivery which is refused at the delivery address or which, through no fault of our own, cannot be delivered at the delivery address, will be returned. Up to two attempts will be made to re-deliver the Goods without charge; any subsequent attempt to re-deliver the Goods may be chargeable. The amount of the re-delivery charge depends on the carrier used to effect re-delivery.
4.7 Risk of loss or damage to the Goods will pass to you on the date when the Goods are delivered to you or on the date of first attempted delivery by us. Title to the Goods will pass to you at the same time, provided that we have at that time received payment in full for the Goods. Where you instruct us on your order to leave the Goods in a place specified by you, the risk in the Goods will pass to you at the time we deliver the Goods according to your order, even where no signature for proof of delivery is obtained.
4.8 You should not book a fitter to install the Goods until the Goods have been received by you and you have checked that there are no defects in the Goods and that all parts are present and complete. We also advise not to take specific time off work to wait for a delivery. On occasions and specifically during busy times couriers can get delayed and may not be able to make delivery on the designated day.
4.9 On rare occasions we may deliver the individual parts of the Goods in installments.
4.10 If more than one item is ordered we may deliver the Goods in installments and by different couriers.
5.Price and payment
5.1 The price of the Goods will be as quoted on our site from time to time, except in cases of obvious error.
5.2 All prices are supply only and do not include installation.
5.3 All prices include any applicable VAT.
5.4 Prices are liable to change at any time, but changes will not affect orders for which you have already received a Confirmation of Acceptance.
5.5 Whilst we try to ensure that all prices on our site are accurate, errors may occur. If we discover an error in the price of Goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat your order as cancelled.
5.6 We accept payment by all major banks. All orders are processed through our partnership with Take Payments,
5.7 You can enter your payment details at checkout; you can also contact our customer services team by telephone on 07882016635 to place your order.
6.Return of Goods
6.1 If you are contracting us as a consumer, clauses 6.2-6.3 summarise your key legal rights in relation to the Goods, which are subject to certain exceptions.
6.2 The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of the Goods you are entitled to the following:
(a) up to 30 days from delivery): if the Goods are damaged or faulty, then you can get a refund;
(b up to six months: if the damaged or faulty Goods cannot be repaired or replaced, then you are entitled to a refund of up to the full amount, in most cases;
6.3 If you wish to exercise your legal rights to reject the Goods you must inform us by email at firstname.lastname@example.org. It will be the responsibility of the customer to return the goods at your own expense. No credit will be provided towards that expense.
6.4 Your rights in clauses 6.2-6.3 are in addition to your rights to return the Goods in accordance with clause 3.1.
6.5 If you are contracting with us as a business customer, you have 7 days following your receipt of the Goods to report any damage to or defect in the Goods and to return the Goods to us. We will arrange for the Goods to be repaired and returned to you, or if deemed necessary by us, we will arrange for replacement Goods to be sent to you, at our cost.
6.6 In addition to your other rights set out in this clause 6, we warrant that all Goods sold to you will be free from defects in material and workmanship for a period of 12 months from delivery of the Goods to you and that they will materially conform to their specification and approximately with the description given by us.
6.7 We also offer a one year guarantee on the majority of Goods, accessories and parts.
6.8 Please note that orders placed are subject to a maximum 1 year guarantee.
6.9 We strongly advise opening all boxes and measuring all blinds once delivered as any manufacturing error must be reported within 28 days of delivery. Any issues reported outside of the 28 days will be treated on a case by case basis and any replacements or refunds will be issued as a gesture of goodwill.
7.1 If you are contracting as a consumer:
(a) any Goods purchased from us through our site will be of satisfactory quality and reasonably fit for all of the purposes for which goods of that kind are commonly supplied; but
(b) we will only be liable to you for:
(i) losses that are caused as a result of any breach of Contract by us (up to the value of the purchase price of the Goods you purchased); and
(ii) losses that are caused as a result of our negligence; and
(c) we will not be liable for any loss if:
(i) any loss is not foreseeable. Losses are foreseeable if they could have been contemplated by both of us at the time that your order was accepted by us; or
(ii) any loss was caused by or contributed to by your breach of any of these Conditions; and
(d) we will not be liable for any indirect losses which happen as a side effect of the main loss or damage, and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time), however arising.
7.2 If you are contracting as a business customer:
(a) all warranties, representations, terms, conditions and duties implied by law relating to fitness, quality or adequacy are excluded to the fullest extent permitted by law;
(b) we will not be liable to you if any monies due from you to us have not been paid in full;
(c) we will have no liability to you for any:
(i) consequential losses;
(ii) loss of profits and/or damage to goodwill;
(iii) economic and/or other similar losses;
(iv) special damages and indirect losses;
(v) business interruption, loss of business, contracts and/or opportunity; and/or
(vi) inconvenience, delay or loss of production; and
(d) our aggregate liability to you for any loss or damage will be limited to the price of the Goods purchased from us.
7.3 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control.
7.4 Nothing in these Conditions will exclude or limit our liability for death or personal injury caused by our negligence, nor for fraud, nor for any other loss or damage for which our liability cannot be lawfully
8.1 All notices to us shall be in writing and shall be made either via e-mail or post to the addresses in the Contact section of our site. We may broadcast notices or messages through our site or contact you by email and notification by either of these methods shall constitute notice to you.
8.2 A waiver by us of any default by you will not constitute a waiver of any subsequent default by you.
8.3 If any of these Conditions or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
8.4 These Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
8.5 We have the right to revise and amend these Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
8.6 You will be subject to the policies and Conditions in force at the time that you order Goods from us, unless any change to those policies or these Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Conditions before you receive our Confirmation of Acceptance.
8.7 The Contract will be governed by English law. Any dispute arising from or related to the Contract shall be subject to the exclusive jurisdiction of the Courts of England and Wales.