If you need to cancel your appointment for any reason, you can do so up to 24 working hours before your appointment time and it will be rescheduled at no cost. Any appointments missed without notice can be rescheduled, but the fitting fee will be charged again. If we are unable to contact you following a missed appointment, please be aware that we will call you three times before sending your blinds via courier to your address. Fitting fees are non-refundable . If there is a measurement error at the time of fitting, please be aware that we cannot accept responsibility unless the error is our fault. The blinds will be returned to you, and the fitting fee is non-refundable.